LetterLab ("we," "our," or "us") values your privacy. This Privacy Policy explains how we handle your information when you use our application.
1. Information We Collect
When you use our app, we collect and process information that you provide or that is sent to us through email forwarding, including:
- Customer booking information forwarded to your unique email address
- Order details, customer contact information, and event data
- Email content from authorized senders
We only process emails that are forwarded to your unique account-specific email address.
2. How We Use Your Information
We use the information we receive solely for the purpose of providing the app's core features, including:
- Importing and processing booking requests forwarded to your account
- Analyzing email content to extract order information
- Organizing and managing customer data from email communications
- Providing order management and tracking functionality
We do not use this data for advertising, marketing to third parties, or any purpose beyond what is necessary to provide our services.
3. Data Storage and Retention
- We store email content and extracted order information as needed to provide our services.
- Order data is retained as long as your account is active or as necessary to provide services.
- You can delete your orders and data at any time through the application.
- Upon account deletion, all associated data will be permanently removed from our systems.
4. Data Sharing and Disclosure
We do not sell, rent, or share your personal data with third parties for their marketing purposes. Data may only be shared if:
- Required by law, regulation, or legal process.
- Necessary to protect the rights, property, or safety of our company, our users, or others.
- With service providers who assist in operating our application (under strict confidentiality agreements).
5. Email Forwarding and Processing
Our application uses email forwarding to receive order information. When you set up email forwarding to your unique account address:
- Only emails from authorized senders will be processed
- Email content is parsed automatically to extract order details
- You control which emails are forwarded by managing your email forwarding rules
- You can stop forwarding at any time by removing the forwarding rule in your email client
6. Your Choices and Control
You have full control over your data:
- Stop email forwarding at any time by removing your email forwarding rules
- View, edit, or delete orders and customer data through the application
- Request complete account deletion and data removal
- Export your data at any time
7. Security
We use industry-standard technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. This includes:
- Encrypted data transmission using HTTPS/TLS
- Secure authentication and access controls
- Regular security audits and updates
- Restricted access to personal data on a need-to-know basis
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, you can contact us at:
LetterLab
contact@myletterlab.com